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Terms and Conditions

PRIVACY POLICY

Introduction

SIMPLY STYLISH HOMEWARES regard customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all SIMPLY STYLISH HOMEWARES users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact SIMPLY STYLISH HOMEWARES at +61 3 8597 0845.

Collection of Information

To use the SIMPLY STYLISH HOMEWARES website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly regarding sales, support and accounts, including Email.

Any information collected by SIMPLY STYLISH HOMEWARES is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from SIMPLY STYLISH HOMEWARES customers is required to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at info@simplystylishhomewares.com.au 

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@simplystylishhomewares.com.au

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

SIMPLY STYLISH HOMEWARES use personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@simplystylishhomewares.com.au .

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether to share your information with that party.

Third Parties

SIMPLY STYLISH HOMEWARES may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

SIMPLY STYLISH HOMEWARES do not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the SIMPLY STYLISH HOMEWARES site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of SIMPLY STYLISH HOMEWARES.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

SECURITY POLICY

SIMPLY STYLISH HOMEWARES use the PAYPAL and AFTERPAY Payment Gateways for its online credit card transactions. PAYPAL or AFTERPAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the PAYPAL or AFTERPAY gateway are secured payments.

  • Payments are fully automated with an immediate response.

  • Your complete credit card number cannot be viewed by SIMPLY STYLISH HOMEWARES or any outside party.

  • All transactions are performed under 128 Bit SSL Certificate.

  • All transaction data is encrypted for storage within PAYPAL or AFTERPAY bank-grade data centre, further protecting your credit card data.

  • PAYPAL and AFTERPAY are authorised third-party processor for all the major Australian banks.

  • PAYPAL or AFTERPAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by SIMPLY STYLISH HOMEWARES.

For more information about PAYPAL or AFTERPAY and online credit card payments, please visit https://www.paypal.com/au/webapps/mpp/paypal-safety-and-security or https://help.afterpay.com/hc/en-au/articles/217425906-Is-Afterpay-safe-and-secure-

Delivery Policy

Physical goods

After ordering online, you will receive an email confirmation from PayPal, Afterpay or us containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 2-3 working days; however, if goods are unavailable delivery will take a little longer. For product indicated as coming from a specialist 3rd party warehouse, please allow an additional 3 working days for dispatch. If you wish to query a delivery, please contact us at info@simplystylishhomewares.com.au

RETURNS POLICY

If for any reason you are not completely satisfied with your purchase, please contact us via email (orders@simplystylishhomewares.com.au) or your online marketplace, within 30 days from the time you received your product, including any photos as evidence to support your claim. Do not return any product without prior authority.

This policy does not apply to products which have been:

  • Used
  • Damaged after delivery
  • Altered, or attempted to be altered
  • Dropped or broken

All products must be returned in ‘as new’ condition including all of the original:

  • Product/s
  • Accessories and parts, including screws and tape
  • Instruction and warranty leaflets and manuals
  • Shipping box
  • Retail  Packaging
  • Internal padding

Failure to comply may result in a repacking fee charged to you, the customer. This fee is charged at 20% of the original purchase price.

All postage and insurance costs are to be paid by the customer, unless otherwise agreed that an Australia Post Return Label will be provided, allowing the product to be returned free of charge to the customer. Simply Stylish Homewares may choose to provide you with an Australia Post Return Label if the product is found to be faulty.

Products must be returned within 30 days of receiving confirmation and instruction from us to the return address provided.

The customer assumes any risk of lost, theft or damage during transit. We advise you to take out shipment registration and insurance with your postal carrier. Simply Stylish Homewares will not be responsible or parcels lost or damaged in transit if you choose not to insure.

Simply Stylish Homewares, and our suppliers, have the sole right to assess the condition of any returned product, before approving a refund, credit or replacement.

Where possible, refunds will be processed and paid through a reversal of the initial customer transaction. An email, or message through the relevant online marketplace, will be sent acknowledging payment of your refund.